Shipping Policy

At Chemical Guys Mall, we are committed to delivering high-quality car detailing supplies to our customers in a fast, reliable, and hassle-free manner. This Shipping Policy outlines how orders are processed, shipped, and delivered to ensure a smooth shopping experience.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. During this time, orders are carefully prepared, packaged, and scheduled for shipment. Please note that processing time does not include transit time.

Once your order has been dispatched, you will receive a confirmation email with shipping details so you can stay informed every step of the way.

Shipping Time

After your order has been shipped, delivery typically takes 6–12 business days, depending on your location and local carrier operations. We strive to ensure timely delivery, but shipping times may vary slightly due to factors such as weather conditions, customs clearance, or peak shopping seasons.

For customers who need their items sooner, expedited shipping options are available at checkout.

Free Shipping

We are proud to offer free shipping on all orders, with no minimum purchase required. This allows you to shop confidently and enjoy premium car detailing products without worrying about additional shipping costs.

Shipping Destinations

We ship orders to customers worldwide. All orders are handled with care to ensure products arrive in excellent condition, regardless of destination.

Order Tracking

Once your order has shipped, tracking information will be provided via email. This allows you to monitor the progress of your delivery and estimate when your package will arrive.

Incorrect or Incomplete Address

Please ensure that all shipping information is accurate and complete at checkout. Chemical Guys Mall is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.

Lost or Delayed Shipments

While most orders arrive within the estimated delivery timeframe, occasional delays may occur. If your order appears to be significantly delayed or lost, please contact our customer support team so we can assist you promptly.

Customer Support

If you have any questions regarding shipping, order status, or delivery, our support team is here to help. Please contact us at support@chemicalguysmall.com, and we will respond as quickly as possible.