Refund Policy

At Chemical Guys Mall, customer satisfaction is our top priority. We are committed to providing high-quality car detailing supplies and a fair, transparent refund process to ensure a confident and worry-free shopping experience.

Return Eligibility

We offer a 60-day return policy from the date you receive your order. To be eligible for a return, items must be unused, in their original condition, and include all original packaging and accessories. Products that show signs of wear, use, or damage may not qualify for a refund.

How to Initiate a Return

To start a return, please contact our customer support team at support@chemicalguysmall.com. Include your order number and a brief explanation of the reason for the return. Our team will provide you with return instructions and guide you through the process.

Returns sent without prior authorization may not be accepted.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed within 5–10 business days and issued to the original payment method used for the purchase.

Please note that processing times may vary depending on your payment provider.

Non-Refundable Items

Certain items may not be eligible for refunds, including products that are used, damaged, or returned without original packaging. Promotional or clearance items may also be non-refundable unless they arrive damaged or defective.

Exchanges

If you received a damaged or defective product, please contact us immediately. We will work with you to arrange a replacement or an alternative solution as quickly as possible.

Shipping Costs

All orders include free shipping. However, return shipping costs may be the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.

Late or Missing Refunds

If you have not received your refund after the stated processing timeframe, please check with your payment provider first. If the issue persists, contact our support team and we will assist you promptly.

Customer Support

If you have any questions regarding returns or refunds, our customer support team is here to help. Please reach out to us at support@chemicalguysmall.com, and we will respond as quickly as possible.